creating a case with Juniper
To expedite the resolution of your issue, please attach the following information to your case on the Case Detail page within the CSC’s Case Management section:
| Firewall | get tech-support |
| NSM: | 1. Problem with HA server: tech-support.sh ha 2. Problem with GUI server: tech-support.sh db 3. Problem with Device Server: tech-support.sh dev |
| DX: | Run the command “tsdump”. |
| IDP: | Run the comand “tech-support”. This generates a files with .bz2 extensions in /tmp directory |
| UAC: | Take a screen shot of the status page. |
| NS-Remote: | A copy of the SPD file as can be exported in the File menu. |
| WX: | Gather the diagnostic file in the WebUI under “Admin Menu > Tools > Diagnostic Files”. |
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