Creating a Juniper Case

creating a case with Juniper

To expedite the resolution of your issue, please attach the following information to your case on the Case Detail page within the CSC’s Case Management section:

Firewall get tech-support
NSM: 1. Problem with HA server: tech-support.sh ha
2. Problem with GUI server: tech-support.sh db
3. Problem with Device Server: tech-support.sh dev
DX: Run the command “tsdump”.
IDP: Run the comand “tech-support”. This generates a files with .bz2 extensions in /tmp directory
UAC: Take a screen shot of the status page.
NS-Remote: A copy of the SPD file as can be exported in the File menu.
WX: Gather the diagnostic file in the WebUI under “Admin Menu > Tools > Diagnostic Files”.

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