Creating a Juniper Case

creating a case with Juniper

To expedite the resolution of your issue, please attach the following information to your case on the Case Detail page within the CSC’s Case Management section:

Firewall get tech-support
NSM: 1. Problem with HA server: ha
2. Problem with GUI server: db
3. Problem with Device Server: dev
DX: Run the command “tsdump”.
IDP: Run the comand “tech-support”. This generates a files with .bz2 extensions in /tmp directory
UAC: Take a screen shot of the status page.
NS-Remote: A copy of the SPD file as can be exported in the File menu.
WX: Gather the diagnostic file in the WebUI under “Admin Menu > Tools > Diagnostic Files”.

Was this article helpful?

Related Articles

Leave A Comment?

You must be logged in to post a comment.