If a client calls in asking for assistance on their WX/WXC, there
are a few files we need to ask the client.
Get Version of the device.
HTTPS Interface:
Copy of configuration of WXC:
Admin->Maintenance->Save Config
Export Data:
Admin -> Tools -> Export Data
Diagnostic File:
Admin -> Tools -> Diagnostic File
Flow Diagnostic:
Admin -> Tools -> Flow Diagnostic -> Download
(OPTIONAL) Packet Capture:
Admin -> Tools -> Packet Capture
Interface: Both
Size: (as much is as needed)
Max. Number of Packets: All
Snap Length: 1514 Bytes
Format: libpcap
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