If a client calls in asking for assistance on their WX/WXC, there
are a few files we need to ask the client.
Get Version of the device.
Copy of configuration of WXC:
Admin -> Tools -> Export Data
Admin -> Tools -> Diagnostic File
Admin -> Tools -> Flow Diagnostic -> Download
(OPTIONAL) Packet Capture:
Admin -> Tools -> Packet Capture
Size: (as much is as needed)
Max. Number of Packets: All
Snap Length: 1514 Bytes